Terms, Conditions & Shipping

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice


    In 1975 a Federal Law was inacted making it illegal to sell a "pet" turtle or tortoise with a shell size of less than 4 inches, except for educational and scientific purposes. 

    It is completely legal for a private individual to own a baby turtle so long as you understand owning it is for personal education or scientific purposes. 

    The law is detailed below:

     Title 21, Code of Federal Regulations, Section 1240.62(b) prohibits any viable turtle eggs or live turtles with a carapace length of less than 4 inches to be sold, held for sale, or offered for commercial or public distribution.   The term “turtles” as used in the controlling regulation means “all animals commonly known as turtles, tortoises, terrapins, and all other animals of the order Testudinata, class Reptilia, except marine species (families Dermachelidae and Chelonidae).” See Title 21, Code of Federal Regulations, Section 1240.62 (a).  

    The only exceptions allowed by law are set forth in Title 21, Code of Federal Regulations, Section 1240.62 (d), which allows;  

    (1) The sale, holding for sale, distribution of live turtles and viable turtle eggs for bona fide scientific, educational, or exhibitional purposes, other than as pets;  

    (2) The sale, holding for sale, and distribution of live turtles and viable turtle eggs not in connections with a business;  

    (3) The sale, holding for sale, and distribution of live turtles and viable turtle eggs intended for export only, provided that the outside of the shipping package is conspicuously labeled, “For Export Only;” and         

    (4) Marine turtles excluded from this regulation in accordance with Title 21, Code of Federal Regulations, Part 1240.62(a) and eggs of such turtles.

  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Nauti-Lass Ponds & Critters, Inc. and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Nauti-Lass Ponds & Critters, Inc. believes that customer conduct violates applicable law or is harmful to the interests of Nauti-Lass Ponds & Critters, Inc. and its subsidiaries.

  • Shipping & Delivery

    We offer personal delivery to local customers (Vero Beach to West Palm Beach) or will meet up with you within that local range for a charge of $10.00.  Overnight shipping anywhere inside Florida (except the Florida panhandle) is $40.00.  Overnight shipping to the Florida panhandle and/or outside of Florida ranges from $45.00 to $75.00 depending on location.

    At this time, Nauti-Lass Ponds & Critters ships anywhere in the continental United States.

    All live animals are shipped Mondays thru Thursdays via UPS or Fedex air express for next day delivery

    An adult must be present to receive the package

    In extreme weather conditions, appropriate Heat or Cold Packs must be included with the shipment

    A handling charge of $5.00 is added to all orders less than $100.00 (not including shipping) to cover the cost of the insulated shipping containers

  • Warranties
  • All sales of live animals are final.

    All live animals are guaranteed to arrive alive provided the below conditions are met:

    Animal was shipped via an overnite, next day air shipping method to a FedEx or UPS hub and held for customer pickup.  Package must be picked up within 3 hours of arrival at the hub.

    A valid shipping address was included on the original order.  Including but not limited to street names, apartment/suite numbers and zip codes. Failure to include important details regarding the shipping address will automatically void the guarantee. 

    The intended recipient must have been available to receive their package on the first delivery attempt. Shipments do not require a signature.  However, all claims regarding problems with the order must be made within 2 hours of the delivery time listed by the shipping company.

    In the case of a claim resulting in a refund, the original shipping costs, return costs and any bank/PayPal fees are not refundable.

    Appropriate Heat or Cold Packs were included in adverse weather conditions.

    In the rare event a live animal perishes prior to delivery, all claims must be made via email within 2 hours of delivery

    We are not responsible for delays encountered by the shipping company.  Those claims must be made directly with the shipping company. In no case shall the original shipping costs, return costs and/or any bank/PayPal fees be refundable by Nauti-Lass Ponds & Critters, Inc.

  • Return Policy
  • Due to certain Federal and State laws, we are unable to recieve returned live animals.  Therefore, all sales for live animals are final.  In the rare case a live animal is returned, the refund or store credit shall be limited to the actual cost of the animal.  The original shipping costs, any return costs and/or any bank/PayPal fees are not refundable.

    All items that are not live animals, may be returned within 5 days of receipt.  In all cases, the customer shall be responsible for return shipping costs.  For undamaged items, the customer is responsible for the return shipping costs and a 20% restocking fee.

    All returns must be pre-authorized, in writing, prior to its return.